Carpet Cleaning Software

Carpet cleaning prices and crew time both depend on what is actually in the house: how many rooms, how big, how many stairs, which rugs and sofas, and which stains the customer is worried about. When those details are taken loosely on the phone, the crew arrives to a job that does not match the booking, and the conversation about price happens at the front door.

Roll On Call is a field service CRM that helps carpet cleaning offices keep those details on the job from the first call to the paid invoice. Staff create customer records and service addresses, enter jobs with scope and notes, schedule and assign crews, and send each crew a text message with the details. After the visit, staff mark the job complete and send the invoice, and the job stays on the customer's history.

Texts to technicians and customers go out from your business number on Team and Pro, which include integrated phone and SMS with one included number. Solo does not include integrated phone or SMS, so a Solo owner works from the job record and calls or texts from their own phone.

Most carpet cleaning companies price by room, by area, or by a mix of both. Whichever method you use, the booking should end with a clear list.

If the customer later adds a room by phone, staff update the job so the crew is not surprised.

An accurate list helps the crew plan time and chemicals, helps the office place the job in the right slot, and gives everyone something to point to if the price is questioned.

Stains drive many carpet cleaning calls, and they are also where most disappointment comes from. Pet urine, coffee, red wine, rust, paint, and old repairs that wick back up all behave differently. Customers often expect every spot to disappear.

On site, the technician decides how to treat each spot and tells the customer what to expect. When the technician calls in a summary, staff can add it to the job. If the customer calls back a week later because a stain returned, the record shows what was treated and what was said, and the office can book a return visit as a new job.

Truck-mounted equipment needs a place to park near the door and a path for the hose. Portable units need power and water. Furniture either has to be moved by the customer, moved by the crew for a fee, or cleaned around. Each of these affects how long the job takes.

Crews need to know whether a dog will be loose in the yard and whether anyone in the home has concerns about cleaning products.

Move-out cleanings are a big part of the business for many carpet cleaners. They are often booked by a landlord or property manager, sometimes paid by the tenant from a deposit, and usually on a tight window between one tenant leaving and the next moving in.

If the same landlord also books cleaning at their own home, add that address to the same customer record. Keeping separate service locations makes it clear which job belongs where.

A two-room touch-up and a whole-house clean with upholstery can easily differ by three or four hours. Booking them into the same size slot causes late arrivals and rushed work. Knowing the room list before choosing a time solves most of that.

In Roll On Call, staff place each job on the schedule and assign it to a crew. The dispatch view shows each day's jobs and assignments, so the person booking can see which crews have room. Since the scope is on the job, staff can tell quickly whether a day is already full of large homes.

When a customer cancels or a job runs long, the dispatcher moves the affected jobs and updates assignments. Office staff can check the updated schedule before offering another appointment, which helps when the next caller asks for a same-week slot.

Commercial carpet cleaning often happens at night or on weekends so the business can stay open. Jobs might involve a key pickup, an alarm code, a contact who must be on site, or rules about which areas can be done on which night.

The dispatcher can decide which notes the crew needs and share sensitive codes in the way your business prefers.

For commercial accounts with several locations, each address becomes its own service location under the same customer, which keeps the cleaning history for each site separate and easy to review.

When a job is assigned, Roll On Call can send the crew a text with the customer's details, the service address, the job scope, and the notes staff select. For carpet cleaning, that usually means the room list, stain notes, furniture moving, pets, parking, and the arrival window.

Read the message before sending it. It should include what the crew needs to do the job and nothing private they do not need. If the customer asked for a call before arrival, make sure that request is in the message.

After the visit, an authorized staff member marks the job complete and sends the invoice. If the crew added a room or a piece of upholstery on site, update the scope at the same time so the record reflects what was cleaned.

For move-outs, it helps to check the notes about who is paying before closing the job. The recorded status then shows the office which landlord, tenant, or homeowner jobs still need payment. Your business collects payment the same way it does today.

Households book carpet cleaning at different intervals depending on foot traffic, pets, and their preferences. Returning customers can provide steady business, and they appreciate not having to explain their house again. A useful service record helps the office prepare without assuming the next visit will be identical.

Upholstery and area rugs are often added to a carpet job at the last minute. A customer sees the crew cleaning the living room and asks about the sofa, the dining chairs, or the rug in the entry. Some rugs, such as wool or silk, may need to go back to your shop.

These notes also help next time. When the customer calls again, staff can ask whether they want the sofa done as well.

Pet owners are some of the most loyal carpet cleaning customers, and some of the most demanding. Urine spots, shedding, and odors bring them back several times a year.

Agree early on who records each part of the job. The person who books records the room list, stains, and access. The dispatcher assigns the crew and sends the text. Whoever closes out the day marks jobs complete and sends invoices. With everyone working on the same job record, details are entered once and used by everyone.

Carpet cleaning prices depend on rooms, stairs, upholstery and rugs, and the price can change once the crew sees the carpet. Roll On Call keeps the quoted room list on the estimate, carries it onto the job when the customer approves, and invoices from the completed job, so the office can see what was quoted, what was done and what was paid.

• Service locations hold room counts, stair counts, parking notes and water access for repeat customers and rental units.
• Landlords and property managers can be one customer with many service locations, each with its own job history and invoices.
• Estimates, invoices and Stripe card payments are on every plan, along with the owner app and the Smart Website Widget for online booking requests.
• Team and Pro add dispatch with live technician location, restricted technician accounts for crew members, and integrated phone and SMS with one included number for confirmations and arrival texts.
• Pro adds an office manager seat, up to six dispatchers and advanced reports and permissions for multi-truck operations.

Solo fits an owner who cleans and books alone with one Service Area. It does not include integrated phone and SMS or technician accounts. Team adds a dispatcher seat, unlimited restricted technicians and three Service Areas, which suits a company running two or more trucks.

Roll On Call covers customer records, service addresses, jobs, scheduling, crew assignment, standard job details, and completion, invoices and payments. If your business also relies on online booking, automatic price calculators, photo storage, card processing, or reminder campaigns, list them and confirm with our team how each would fit before switching.

For most carpet cleaning companies, the biggest gain comes from accurate room lists and stain notes recorded on the first call and kept with the job and the customer.