Power Washing Software

Power washing work comes in a rush when the weather turns warm. Homeowners want the siding, driveway, and deck cleaned before summer. Businesses want storefronts and dumpster pads cleaned on a set schedule. Rain cancels days at a time, and every cancellation means calling customers and finding new slots.

Roll On Call is a field service CRM that helps pressure washing companies keep the details of each job, each property, and each schedule change in one place. Staff create customer records and service addresses, enter jobs with scope and notes, schedule and assign crews, and send each crew a text message with the details. After the job, staff mark it complete and send the invoice, and the job stays on the customer's history.

This page walks through that workflow with examples from residential and commercial washing.

Texts to technicians and customers go out from your business number on Team and Pro, which include integrated phone and SMS with one included number. Solo does not include integrated phone or SMS, so a Solo owner works from the job record and calls or texts from their own phone.

Pressure washing prices depend on the surfaces, their size, and their material. A one-story vinyl house is a different job from a two-story house with painted cedar shingles. A 600 square foot driveway takes far less time than a long gravel-edged drive with oil stains.

Driveway 20 x 40 concrete with oil stain near garage. If the customer sent photos, note that and what they showed.

With those details on the job, the crew knows what was promised and the office can stand behind the quote.

Different surfaces need different pressure, cleaning solutions, and care. Soft washing for siding and roofs, higher pressure for concrete, and gentle handling for wood decks, painted surfaces, and older brick. A note about the surface helps the crew bring the right equipment.

The note helps them prepare and helps the office answer questions afterward.

Crews need water, a place to park the rig or trailer, and a clear area to work. They also need to know what to protect: flower beds, outdoor furniture, cars in the driveway, windows that do not seal well, and electrical outlets near the work.

Because the notes stay with the service address, they help on every return visit, as long as staff confirm nothing has changed.

Rain, freezing temperatures, and high wind all stop work. In a wet spring, a pressure washing company can lose several days in a row, and every lost day pushes a list of customers back.

In Roll On Call, the dispatcher moves the affected jobs to new dates and updates assignments.

When rain clears, the office can quickly find customers who said they could take short-notice slots.

Power washing jobs range from a one-hour driveway to a full day on a large house with a deck and fence. Placing them well depends on knowing the scope before choosing the slot and on keeping crews in the same area when possible.

Staff put each job on the schedule and assign it to a crew. The dispatch view shows each day's jobs and assignments, so the person booking can see which crews have room. Grouping nearby jobs on the same day is a dispatcher's decision made by looking at the schedule and addresses.

When a job runs long or a customer cancels, the dispatcher updates the schedule and everyone in the office sees the change.

Commercial work brings steady, repeat jobs: storefront sidewalks, restaurant dumpster pads and drive-thrus, gas station canopies, parking garages, and HOA common areas. These jobs often have to happen before opening or after closing, and each site may have its own contact and rules.

When staff schedule the next visit, they can create a new job using the same notes.

For accounts with regular schedules, staff create each job as it comes due. Keeping them under one customer gives the office a clear history for each site.

When a job is assigned, Roll On Call can send the crew a text with the customer's details, the service address, the job scope, and the notes staff select. For pressure washing, that usually includes the surfaces, material notes, water access, things to protect, parking, pets, and the arrival window.

Read the message before sending it. Include gate codes only if your business is comfortable sending them by text, and leave out private details the crew does not need.

After the job, an authorized staff member marks it complete and sends the invoice. If the customer added a surface on site, such as the fence or the front walk, update the scope so the record matches the work.

The office then has a clear list of finished jobs and jobs still waiting on payment. Payment is collected through your current methods.

Many homeowners have their house or driveway washed every year or two. When they call, the history shows what was cleaned last time, the surface notes, the spigot location, and the price. Booking becomes a quick confirmation.

Staff can look through the records and decide whom to call.

Wood decks and fences are often cleaned before staining or sealing. Some companies do both; others clean and leave the sealing to the homeowner or a painter. The two steps usually need a dry day or two between them.

Recording the product and color used makes the next maintenance coat easier to match.

HOAs and property managers book washing for sidewalks, entry signs, pool decks, and building exteriors, sometimes across many buildings. They need to know which areas are done and when.

Staff can add each building or common area as a service location under the HOA or management company, and create a job for each one. When the manager asks for an update, the office can answer from the recorded statuses.

Roof soft washing and gutter cleaning are common add-ons, and both involve ladders and roof access. Staff should note the roof material, pitch, number of stories, and any skylights or solar panels the customer mentions. The crew makes the final safety call on site using your company's procedures.

Pressure washing can reveal problems that were already there: loose siding, failing paint, cracked concrete, rotten deck boards, or window seals that leak. Customers sometimes notice these only after the cleaning.

The crew can call or text the office, and staff add a note to the job with the date and what the customer was told. If a question comes up later, the record shows what was observed before work began. Any photos your crew takes stay wherever your business keeps them today.

The weeks before the season starts are the best time to get organized.

Offices that start the season with tidy records spend less time searching and more time booking. When the first warm weekend brings a wave of calls, staff can find returning customers quickly and see what was done for them last year.

Power washing work is seasonal, weather-dependent and heavy on repeat customers. Roll On Call keeps surfaces, materials, square footage and water access on the service location, so a reschedule after rain keeps every detail and next season's booking starts from last year's record.

• Estimates for house, driveway, deck and roof work convert into jobs when the customer approves, and the job invoices into a Stripe card payment on every plan.
• HOAs and property managers can be one customer with each building or common area as its own service location.
• The Smart Website Widget lets customers choose the surfaces they want cleaned and request a quote from your website, arriving in the CRM as a lead.
• Team and Pro add dispatch with live technician location, restricted technician accounts for crew members and integrated phone and SMS with one included number for weather reschedules.
• Pro adds advanced reports and permissions and unlimited Service Areas for companies working several territories.

Solo covers an owner washing alone in one Service Area and includes the owner app, estimates, invoices, payments, the widget and a Free Starter Website, without integrated phone and SMS or technician accounts.

Roll On Call covers customer records, service addresses, jobs, scheduling, crew assignment, standard job details, and completion, invoices and payments. If your business also relies on online booking, measuring tools, before-and-after photo storage, card processing, or automatic recurring jobs, list those needs and ask our team how each would fit before switching.

For most pressure washing companies, the most useful change is having surface details and site notes recorded once and a schedule that the whole office can update when the weather changes.